Refund & Returns Policy

1. Introduction

At Nisa Collection, customer satisfaction is our top priority. We understand that purchasing artificial jewelry online can sometimes be tricky. If you are not completely satisfied with your purchase, we are here to help. This policy outlines the conditions under which returns and refunds are accepted, ensuring fair treatment for both the customer and our business.

2. Eligibility for Returns

We accept returns under the following conditions:

• Timeframe: Returns must be initiated within 7 days from the delivery date.
• Condition of the Item: The item must be unused, in its original packaging, and in the same condition as when it was received. This includes all accessories, tags, and authenticity cards (if applicable).
• Proof of Purchase: A valid receipt or proof of purchase is required.
• Exclusions:
  • Items that have been personalized or custom-made cannot be returned unless defective.
  • Clearance, sale items, or gift cards are non-returnable unless otherwise stated.

3. Defective or Damaged Goods

• Notification: If you receive a defective or damaged item, you must notify us within 7 days of delivery.
• Evidence: To process the return or exchange, you may be asked to provide photographic evidence of the defect or damage.
• Resolution: Upon verification, we will offer one of the following:
  • A replacement item (subject to availability)
  • A full refund, including shipping costs
  • A store credit for future purchases

4. Return Process

To initiate a return, please follow these steps:

• Contact Us: Email our customer service team at [support@nisa-collection.com] to request a return. Please include your order number and reason for return.
• Return Authorization: Once your return is approved, we will provide a Return Authorization (RA) number and detailed return instructions.
• Shipping: The customer is responsible for return shipping costs unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item.
• International Returns: If returning from outside the country of purchase, please mark the package as a “Return” to avoid additional customs fees. Nisa Collection is not responsible for any customs duties on returned items.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved Refunds:
  • A full refund will be processed to your original method of payment within 7-14 business days.
  • If you paid via a credit card, it may take additional time for the credit to appear on your statement, depending on your card issuer’s policies.
• Rejected Returns: If the item is found to be ineligible for a refund (e.g., signs of wear, missing parts), it will be returned to you at your expense.
• Partial Refunds: In some cases, partial refunds may be granted (e.g., for items returned after the 30-day window but still in original condition).

6. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange it for the same item, please contact us at [support@nisacollection.com] with your order details.

• Availability: Exchanges are subject to stock availability.
• Process: Once the exchange is approved, we will ship the replacement to you free of charge. If the replacement is unavailable, you will be issued a refund or store credit.

7. Non-Returnable Items

• Health and Safety Regulations: Due to hygiene concerns, certain items like earrings, body jewelry, and hair accessories cannot be returned unless faulty.
• Gift Cards: All gift card purchases are final and cannot be refunded or exchanged.

8. International Refunds

For orders shipped internationally:

• Currencies: Refunds will be issued in the currency of the original transaction. Exchange rate fluctuations may cause a difference in the refunded amount.
• Customs Fees: Any customs or import duties incurred at the destination country are non-refundable.

9. Late or Missing Refunds

If you haven’t received your refund yet:

• First, check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at [support@nisacollection.com].

10. Cancellation Policy

• Order Cancellations: Orders can be canceled before shipment for a full refund. Once an order is shipped, the standard return policy will apply.
• Pre-Orders and Backorders: These items can be canceled before shipment. If canceled after shipment, the regular return policy will apply.

11. Shipping Fees

Shipping fees are non-refundable, except in cases where the item is faulty or an incorrect item was sent. In the event of a return, only the product price will be refunded unless otherwise specified.

12. Fraud and Abuse Prevention

Nisa Collection reserves the right to refuse returns or refunds if we detect any signs of abuse, fraud, or exploitation of our return policy. This may include excessive returns, returns of worn or altered items, or any other actions taken in bad faith.

13. Contact Us

For questions regarding this policy, please contact us at:

• Email: [support@nisacollection.com]
• Phone: [+92 319 9807738]

14. Changes to this Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be posted on this page, and your continued use of the site after any amendments will constitute your acceptance of such changes.